Office Secretary Skills

This training course is designed for Vietnamese staff working in the international company/ organizations operating in Vietnam.

03 days


Hanoi: Building B3, University of Transport and Communications, Lang Thuong, Dong Da, Hanoi; HCMC: 45 Dinh Tien Hoang Street, Ben Nghe Ward, District 1   View map



This training course is designed for Vietnamese staff working in the international company/ organizations operating in Vietnam. The course introduces, explains and emphasizes the international performance standards required when using the telephones and other office equipment as well as other office skills to develop standards and procedures for their whole offices.


  • Introduction
  • Professionalism
  • Building a relationship with your manager
  • Office and personnel management
  • Communication skills
  • Telephone skills
  • Time management
  • Business correspondence


Office employees and other staff who are working closely with reception, customer service or secretarial or administrative positions.


Training will be participatory and interactive. Attention will be paid on the active participation of participants in adult learning environment. Skill application practice will be carried out through case studies, exercises and role-plays. Trainer will provide background information, facilitate participation of trainees and will act as advisor and information supporter.

LANGUAGE: English and/or Vietnamese


Participants need to fill in an application form and send it to AIT-VN either by fax or mail 10 days before the course commences. The tuition fee for the whole course is VND 8,500,000. This fee does not include transportation, accommodation, personal expenses and should be paid before the course commencement date.


Please inform us in writing of any change in your registration (withdrawal/ deferment) at least 5 days before the course commencement date, after which 25% of course fees will be chargeable. If no notification is received by commencement date, the full course fee will be charged.


Changes in course dates can occur due to unforeseen circumstances. AIT-VN reserves the right to cancel a course or change the course dates. Every effort, however, will be made to inform participants of the change. 


AITVN in Hanoi: Building B3, University of Transport & Communications, Lang Thuong, Dong Da, Hanoi

AIT-VN in HCM: FCC building, 6th floor, 45 Dinh Tien Hoang, Ben Nghe ward, Dist 1, HCM

For further information and an application form please contact:

Ms. Diep Anh at +84-4-37669493, ext 118; Mobile: 032 835 7400; Fax: +84-4-37669492, Email:


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